This Privacy statement helps you understand what Personal data we collect, why we collect it, what we do with it and the choices you have, including how to access and update information.
Our policy applies to you if you use our services in our partner’s store, over the phone, online, or if you use any of our websites or interact with us on social media (our “Services”).
Connected World Services Netherlands B.V. (referred to using “We”, “Us”, “Our” or the “Company”) is a company registered in the Netherlands (KvK number 33257316) and is part of the the Currys PLC Group of companies. Currys is Europe’s leading specialist electrical and telecommunications retailer and services company, employing over 42,000 people in nine countries. We pride ourselves on giving our customers simple and independent advice on which electronic and technology products are right for them.
We collect personal information about you when you purchase our services, use our Websites (“Websites”) or if you communicate with us by phone, e-mail and social media. We refer to our Websites and Apps collectively as “Online Services”.
The types of personal information we collect may include:
Personal details such as your name, address, date of birth, email address, phone number and other contact information
Transaction information, such as the service you purchased, its price, your method of payment and your payment details
Your account information – such as dates of payments owed and received, or any other information related to your account
The date and time of the calls and messages you send or receive through our network, and your location at the time these communications take place
When you’re online the information we collect may include:
Account information, like your username, password, and other identifiers or credentials you use to access our online services or to buy our services
IP address and cookie data
Information that you provide in your dealings with us. This includes when you register to use our online services, or when you subscribe to our services or request further services and/or information from us
The situations when you provide personal information could include when you:
Purchase services at our partner stores or contact us through our contact centre
Register or use our Online Services
Request to receive any type of communication
Complete our customer surveys
Submit information when you’re providing feedback
Use interactive features of our Online Services.
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data. These are set out below.
When we’re required to enter into a contract with you
We use your personal information to process your requests and payments or to give you a refund
Where you have provided Consent
We use email and text messages to communicate with you about our services, or special events where you tick a box.
Where there is a Legitimate Interest
As a Company we are often required to process your personal data in order to carry out certain tasks relating to our business activities. In such cases, processing of personal data can be justified on grounds of legitimate interest.
To provide customer support and to respond to, and communicate with you about your requests
To contact you if we need to obtain or provide additional information
To check our records are right and to check every now and then that you’re happy and satisfied (e.g. customer surveys)
To send communications to you in the post
To comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request)
To send communications to you about your requests or accounts and bill you for using our services
To let you post on our blogs and interact with us through social media
Personalise & Improve our Service
To personalise your experience on our online services. This could include providing you with interesting, relevant content, or making navigation to our Sites easier
To help us understand more about you as a customer, the products and services you use, the way you use them, so we can serve you better
Improve the content and appearance of the Website(s), and to make sure that content is presented in the most effective manner for you
To operate, evaluate and improve our business, including the development of new products and services; to determine the effectiveness of our communications; and the analysis and improvement of our services, offers, and Online Services and other technologies
Where you fail to repay what you owe Us or return our property, we may need to trace your whereabouts (sometimes using a tracing Agent) in order to recover payment or reclaim property. This might be carried out by a third Party debt recovery agent on our behalf
To protect against, identify and prevent fraud and other criminal activity, claims and other liabilities
For network and information security in order for us to take steps to protect your information against loss or damage, theft or unauthorised access.
When we’re required to comply with our Legal Obligation
We’ll use your personal information to comply with our legal obligations including:
To identify you when you contact us
To verify the accuracy of data that we hold about you
To assist the Police and/or other regulatory bodies in relation to an investigation by a public authority.
Where it is in your Vital Interest
In certain circumstances it is in your vital interests for us to process your personal information. We may need to contact you if there are any urgent safety or product recall notices or where we otherwise reasonably believe that the processing of your personal information will prevent or reduce any potential harm to you.
Our service providers
We work with partners, suppliers, insurers and agencies so they can process your personal information on our behalf and only where they meet our standards on the processing of data and security. We only share information that helps them provide their services to us or to help them provide their services to you.
Other organisations and individuals
We may transfer your personal information to other organisations in certain scenarios. For example:
If required to by law, under any code of practice by which we are bound or we’re asked to do so by a public or regulatory authority such as the Police
Information may also be shared with fraud prevention agencies to prevent fraudulent claims
If we need to do so in order to exercise or protect our legal rights, users, systems and services
In response to requests from individuals (or their representatives) seeking to protect their legal
rights or the rights of others.
With emergency services (if you make an emergency call), including your approximate location
If we do transfer information to our agents or advisers outside of the EEA, we will make sure that it is protected in the same way as if it was being used in the EEA. We’ll use one of these safeguards:
We sometimes use systems to make automated decisions based on your personal information or the information we are allowed to collect from others about you or your business. This helps us to make sure our decisions are quick, fair, efficient and correct, based on what we know. These automated decisions can affect the services or features we may offer you now or in the future, or the price that we charge you for them.
You have rights over automated decisions.
Under certain circumstances, you can ask that we do not make our decision based on the automated score alone
You can object to an automated decision, and ask that a person reviews it.
We will keep your personal information for as long as you’re a customer. After you stop being a customer, we may keep your data for up to 7 years after the last time you interacted with us. This could include one of the ways specified in ‘How we use your personal information’ and for one of these reasons:
To respond to any questions or complaints
To show that we treated you fairly
To maintain records according to rules that applies to us
To establish, bring or defend legal claims.
We may keep your data for longer than 7 years if we cannot delete it for legal, regulatory or technical reasons. We may also keep it in order to help support product recalls or safety notices. If we do, we will make sure that your privacy is protected and only use it for those purposes.
We do not retain personal information in an identifiable format for longer than is necessary.
Access to Information held about you
You have the right to request what personal information we hold about you. This is sometimes called a ‘Data Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we’ll provide it to you free of charge. Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information. Except in rare cases, we’ll respond to you within 30 days after we’ve received this information or, where no such information is required, after we’ve received your request.
If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.
In certain circumstances you have the right to request a copy of your personal information from us or to have that information passed to an organisation of your choice in a format that can be easily re-used.
Right to stop or limit our processing of your data
You have the right to object to us processing your personal information if we’re not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.
Where we rely on our legitimate interests, as set out under ‘How we use your personal information’, you may object to us using it for these purposes. If we agree that your objection is justified in accordance with your rights under data protection laws, we’ll permanently stop using your data for those purposes. Otherwise we’ll provide you with our justification as to why we need to continue using your data.
You can ask us to restrict the use of your personal information if:
It isn’t accurate
It has been used unlawfully but you don’t want us to delete it
It’s not relevant any more, but you want us to keep it for use in legal claims
You’ve already asked us to stop using your data but you’re waiting for us to tell you if we’re allowed to keep on using it
Please note that we may be required by law to retain certain information. Before we are able to provide you with any information or correct any inaccuracies, we may ask you provide other details to help us respond to your request.
Please make sure you provide the following identification documents as part of your application:
One proof of identity – we can accept an unexpired copy of either your passport or your driver’s licence
One proof of address – we can accept a copy of most recent ( and less than 3 months old) credit or debit card statement or a utility bill showing the same name and address on your account or driving license where it hasn’t be used as proof of identity (see above)
All companies within the the Currys PLC Group use technical and organisational security measures to protect the personal information supplied by you against loss, destruction, and any unauthorised access by third parties.
We may use so-called social plugins (buttons) of social networks such as Facebook, Google+, You Tube, Instagram and Twitter.
After activation of a button, the social network can retrieve data, independently of whether you interact with the button or not. If you are logged on to a social network, the network can assign your visit to the website to your user account. A social network cannot assign a visit to websites operated by our other group companies unless you activate the respective button there as well.
If you’re a member of a social network and don’t want that network to combine data retrieved from your visit to our websites with data they hold on you, you must log out from the social network concerned before activating the buttons.
If you have a question or a complaint about this policy, the way your personal information is handled, please contact us by one of the following means:
By email: firstname.lastname@example.org
You have the right to complain to the Autoriteit Persoonsgegevens if you are concerned about the way we have processed your personal information. Please visit Autoriteit Persoonsgegevens website for further details at: https://autoriteitpersoonsgegevens.nl/en
We may review this policy from time to time and any changes will be notified to you by posting an updated version on our website and/or by contacting you by email.